About Us

What does ESTAS stand for?

ESTAS is a service quality kitemark for professionals in the UK residential property sector. The Estate and Letting Agents awards were founded in 2003 and quickly became known as The ‘OSCARS’ of the property world, the nickname ‘The ESTAS’ quickly stuck. Today ESTAS is the only customer review platform which rates the level of service provided by agents, conveyancers and mortgage brokers through verified reviews at the end of the moving process. To date ESTAS reviews have been seen 13,000,000 times across member websites.

Our mission at The ESTAS is to highlight great service provided by different firms involved in the residential property sector. You can benefit from the following;

Marketing Campaign

Firms who take part benefit from a feedback scheme helping to increase customer service levels, manage and motivate teams and to brand their business as one that is happy to be measured by their customers.

Sign up to the ESTAS platform immediately gives each business a marketing pack with which to advertise (using posters, logos & press releases) and tweet feedback to their followers through direct social media links. Monthly service performance reports with live graphs measuring feedback in different service areas against regional competitors and national average and a winners marketing pack are all part of The ESTAS experience, helping you to manage and grow your business.

Staff Incentive Scheme

Throughout the competition you will have access your own secure area called the ESTAS DASHBOARD via our website. Here you will be able to monitor which clients have voted and track your Customer Service Rating providing a great way to keep staff focused on customer service and reward them as your score goes up!

Social Media Campaign

In addition you’ll be able to view and download feedback comments from clients to use in your own marketing (where consent has been given) or create your own social media campaign by using our auto tweet facility enabling you to send out client testimonials on your own twitter feed at the push of a button.

Benchmarking & Customer Feedback Programme

All the statistics (from completed questionnaires) showing how your firm is performing are collated and presented to you in monthly and annual Client Feedback Reports giving you valuable benchmarking data with regional and national comparison information.

…And The Most Prestigious Awards Ceremony in the Industry

Finally each spring and autumn the UK's top property professionals gather at the Grosvenor House Hotel in London to watch the annual ESTAS Ceremonies. These are occasions to remember in themselves and you could walk away with a coveted ESTAS trophy presented by the UK’s favourite TV property presenter Phil Spencer. 

 

Don’t take our word for it, see what our brand ambassador, Phil Spencer, said…

To see other ESTAS videos including highlights from previous awards please click here

 

CLICK HERE TO JOIN US