In just a few weeks Christmas will be over, the decorations will be down, and a brand-new year will be stretched out before us, full of promise and potential.
It will be time to shake off the festive slumber (that we’re all looking forward to right now!) and hit the ground running.
But how do you ensure your team are energised and motivated to achieve great things in 2025?
Make ESTAS a central part of your strategy to kick-start your team’s performance and drive your business forward.
Harness the Power of Recognition
Everyone wants to feel valued and appreciated for their hard work. ESTAS provides a fantastic platform to recognise and celebrate your team’s dedication to customer service.
- Showcase glowing customer reviews: Start your team meetings by sharing positive feedback received through the ESTAS platform. Publicly acknowledge everyone’s efforts to boost morale and reinforce a customer-centric culture.
- Highlight individual achievements: Did someone receive a particularly glowing review? Celebrate their success! Whether it’s a shout-out in a team meeting, a small gift or a mention on your social media channels, recognising individual contributions fosters a sense of pride and encourages others to strive for excellence.
- Set team goals and track progress: Use ESTAS data to set ambitious yet achievable customer satisfaction targets for your team. Regularly track progress and celebrate milestones together, creating a sense of shared accomplishment and driving collective motivation.
Fuel Performance with Constructive Feedback
Reviews received through the ESTAS platform provide more than just praise. They offer valuable insights to help your team grow and develop.
- Integrate ESTAS feedback into appraisals: Use customer reviews collected through ESTAS to provide concrete examples of employee performance during appraisals. This adds objectivity to the process and helps identify areas for improvement.
- Encourage self-reflection and learning: Share relevant ESTAS feedback with individual team members, encouraging them to reflect on their strengths and weaknesses. This fosters a culture of continuous learning and improvement.
- Identify training needs: Analyse ESTAS data to identify recurring themes or areas where your team could benefit from additional training or support. ESTAS Insight can be particularly useful here as it helps you look at each touchpoint in your business and how they’re being received, highlighting where more training might be needed. Investing in your team's development demonstrates your commitment to their success and ultimately enhances customer satisfaction.
Boost Engagement and Collaboration:
ESTAS can be a powerful tool to foster a sense of teamwork and shared purpose. Get the whole team on board, and remind everyone that there could be a reward on the horizon:
- Make ESTAS data visible: Though you have the data on your website, you could consider displaying customer satisfaction scores and feedback in a common area where everyone can see it. This creates transparency and encourages a collective focus on customer service excellence.
- Facilitate team discussions: Use ESTAS reviews as a starting point for team discussions about customer service best practices, challenges and potential solutions. This fosters collaboration and encourages knowledge sharing.
- Keep your eye on the prize: Make sure everyone in your team understands what is on offer – recognition at The ESTAS Awards! Take a look at the prizes you’re eligible for and the benefits of being an award winner. With a goal in mind, it will help target your efforts. Plus imagine how amazing it will feel to be celebrated on the ESTAS stage as a team!
Start 2025 Off with a Bang!
By integrating ESTAS into your team motivation and performance management strategies, you can create a dynamic, customer-focussed environment that drives success.
Let ESTAS be the spark that ignites your team's passion and sets you on the path to an exceptional year!
Get in touch and join before Tuesday 31st December to become eligible for the 2025 ESTAS awards.
