MARCH
Insight Feature - By Dan Salmons, CEO COADJUTE
One of the characteristics of the property market that makes it unusual is how many different professions are involved to complete a property transaction. The estate agent of course, but also the conveyancer, mortgage broker, mortgage lender, surveyor… the list goes on. They all have to work together seamlessly to complete a property transaction.
It’s no wonder that property transactions take so long, with everyone conducting their own process and also having to depend on others. If property transactions are ever to speed up, somehow all these different parties need to be able to work together more smoothly.
So how do you ensure that happens? The first option is to change the whole process. Make them all use the same software. Insist on a new workflow that they all have to follow. Perhaps even combine all of them or automate the entire process.
This kind of radical approach delights the academics, as in theory, it should work. The trouble is that in practice it doesn’t. There are thousands of estate agents, conveyancers and mortgage brokers and they don’t all want to use the same software or work in the same way. It’s not just the property market either, but the buyers and sellers too, who are understandably reluctant to take risks with something as important as a property purchase. They don’t want disruptive technology, what they want is a trusted professional and a speedy, transparent and easy process.
So what’s the alternative? Well, the second option is not to drastically change the process but just to enable it to run more smoothly. In this approach, you accept that there need to be many parties involved in a property transaction, that they all have their own way of doing things and they have to work together. So what you do is support the current process and make it easy for all the parties involved to work together.
This is the approach that Coadjute is taking to speed up the property transaction. We don’t replace anyone’s existing software, we connect it. We don’t expect parties to stop communicating with each other, we make it quicker, easier and more secure for them to do so.
Coadjute works like a ‘National Grid’ for sharing data in the property market, linking the different software everyone uses and enabling previously undreamt of features. For example, instead of calling another party to find if an action has been done, once you are connected, it can be automatically updated on your property software when they enter it on theirs. Instead of sending emails and uploading documents, you can just communicate securely with the other parties from within your existing software. So it doesn’t change the process, it just makes it quicker and easier for everyone.
Coadjute is being rolled out starting this year, so look out for new features appearing in your software.
We can’t guarantee estate agents and conveyancers will always see eye-to-eye. But we can make it a lot easier for them to work together.
ESTAS Key date update
Four Fridays in May
We know how much it means to make it onto The ESTAS Shortlist. It’s the culmination of 12 months of effort to deliver exceptional service to your clients. As Phil Spencer says “To make it onto The ESTAS Shortlist is a great achievement in itself”. So here are the dates for your diary. The events will be broadcast on youtube.
Friday 7th May - Agent Regional Shortlists
East of England, East Midlands, London, North East
Friday 14th May - Agent Regional Shortlists
North West, South East, Southern
Friday 21st May - Agent Regional Shortlists
South West, Scotland, Wales, West Midlands, Yorkshire
Friday 28th May – Conveyancers, Brokers, National & Specialist Awards
Conveyancer & broker regional shortlists. National Group Awards, People Awards, Supplier Awards
Don’t forget to save the date!
22nd October – ESTAS 2021 Forum & Awards
This month we are absolutely delighted to welcome onboard our new headline partner Coadjute. As you can see Dan Salmons, CEO at Coadjute has written our Insight Feature for April to give you a better understanding of exactly what Coadjute is and does.
When we started looking for a new headline partner to replace Zoopla last year our brief was simply - to find the next proptech champion for property professionals for the coming decade. We wanted a partner whose product would be a game changer both for the property industry and home movers and we believe we have found exactly that with Coadjute. At ESTAS our focus has always been helping to highlight and help improve customer service from agents, conveyancers, and brokers and Coadjute enables them to deliver this in a way that’s never been possible before. We are absolutely thrilled to have Coadjute onboard.
The theme at this year’s ESTAS event will be ‘Working Together Better’ and our morning forum will explore this theme with a series of panel discussions between agents, conveyancers, brokers and lenders. With our ESTAS partners like Coadjute and Gazeal who are committed to making the home moving experience faster and easier for all it should be a fascinating event.
Tickets for the event can now be reserved at reserve-tickets.
For more information about Coadjute click here.
Dan Salmons, CEO of Coadjute explains why ESTAS is the perfect partner…
Our new headline partner Coadjute is connecting the property software platforms used by estate agents, conveyancers and mortgage brokers. Their open network enables the different parties involved in a property transaction to cooperate seamlessly across multiple systems, saving them time and money.
Watch their video to find out more:
With BBQ season rapidly approaching, I thought I’d go for this pulled pork recipe 
which made my tummy rumble just by reading it! Not a fan of cooking outdoors? No problem – there’s also instructions on how to make this recipe in a slow cooker.
View the recipe here
Previous Newsletters:
My piece is a very short and simple one this month. I want you to ask yourself a question, what is your reputation? By that I mean your personal reputation and your businesses reputation. Write down what you think it is and ask a selection of people inside and outside your business what they think. Trust me you’ll be very surprised at the answers. Your reputation is everything for the simple reason it arrives before you do [...]
Read moreLast month I wrote about the difference between customer experience and customer service. I got some great feedback from agents, conveyancers and brokers alike and often the response was “sure I get what customer service is but how does it really impact my business”. Whenever I get this question I’m always reminded of a [...]
Read more
