Despite viewing the property 3 times, plus going back when the surveyor was present, the agents were accommodating and very professional and friendly. Everyone at the agents responded quickly to any queries I had but notably Lorraine must be mentioned as the person who stayed focused and nudged everyone in my chain along, to completion. Completion was fraught because of bank failures on the day, however the agents kept the momentum going well after closing time on the end of the month Friday closing hours. For that I am so grateful and very appreciative.
Special thanks to Lorraine Robinson:
Lorraine went over and beyond in pushing my chain along. She remained calm and communicative all along the process, so that I was constantly updated on what was going on along the legal process. I felt I could rely on her word 100% and she really did go beyond on the day of completion, to ensure that I was briefed plus came around after hours to bring me the balance of the keys for my newly purchased property. I found Lorraine's professionalism exemplary. My genuine 5 star rating ! Keryn Caley (buyer)
Staff were friendly and very helpful, keeping me informed of every development along the way Yvonne Mitchell (seller)
Taylor Engley are, in our opinion, one of the most professional agents in Eastbourne, no short cuts just pure professionalism.
A great team who care about their clients and the work they do.
Special thanks to Diane Clancy:
The whole team are great
Clancy (seller)
This purchase was problematic and long drawn out over several months. The buying agent was much more effective than my selling agent by keeping us up to date at every stage, double checking every detail and they realised the chain was not complete before my agent, in fact my agent suggested the chain was still live.
The team were always pleasant, friendly and clear with the each stage of the selling/buying process.
Special thanks to Neil Robinson:
Neil obviously has worked in property a long time and brings a wealth of knowledge and experience to the agency. Ultra professional in everything he does Paul Pearson (buyer)
Excellent service made purchasing the flat as stress free as possible, I would happily recommend them ????
Special thanks to Sarah & Lucy Willingham & Cratchley :
Both were so helpful nothing was to much trouble ???? Paul Smith (buyer)
A first-rate experience from start to finish; very helpful and excellent communication at all stages resulting in what must have been one of the speediest and least stressful completions of a leashold property on record! I would highly recommend and will use their services again in the future.
Special thanks to Sarah Willingham:
A big thank you to Sarah for providing very helpful advice and communicating between all the parties involved throughout. Peter Chrismas (seller)
ESTAS is a customer review and awards platform exclusively for property professionals. We put the spotlight on agents, conveyancers and mortgage brokers who deliver exceptional customer service. So if you are using an ESTAS member you'll have peace of mind and the service you deserve.