We hope that we can take a few minutes of your time and ask if you could complete an ESTAS customer satisfaction review of the service that you received from us. The ESTAS are an independent estate agency review site and as a member, we are committed to delivering the best service we can.
Visit websiteNice people and service generally good but you have to chase things up e.g. still haven’t received a statement, had to redo rent smart Wales invite. Also, initial questionnaire sent via email in a format that couldn’t be filled in or even highlighted. Julia Weatherburn and Nigel Gibson (landlord)Thanks for your review, we're sorry to hear that you had issues setting up your account with us. Due to the legislation that we are required to adhere to, it is understandable that the Rent Smart Wales landlord registration and the property information questionnaire can feel quite a cumbersome process but we're glad that this has now been sorted out. We have activated your electronic statements on our client portal so you should be receiving your landlord copy now but if not, let us know and we'd be more than happy to forward a copy to you.Kate Taylor - Taylor & Co
ESTAS is a customer review and awards platform exclusively for property professionals. We put the spotlight on agents, conveyancers and mortgage brokers who deliver exceptional customer service. So if you are using an ESTAS member you'll have peace of mind and the service you deserve.
