We hope that we can take a few minutes of your time and ask if you could complete an ESTAS customer satisfaction review of the service that you received from us. The ESTAS are an independent estate agency review site and as a member, we are committed to delivering the best service we can.
Visit websiteVery responsive and professional team. Worked closely with me as the landlord to resolve issues and get the house ready for rental and made sure the house was also completely in good order for the tenant. Nick Buxton (landlord)Thanks for your review and we look forward to being of service in the future.Kate Taylor - Taylor & Co
As first time landlords, we have purchased three properties that require full agent letting services for. As a first time, we needed an agent who could both talk us through the options, advise and explain certain aspects of the process, assist with sourcing trades for relevant certifications required (gas and electric), market the property, arrange multiple viewings, provide personal statements and financial information to allow us to short list potential tenants and basically help us with the whole process, while answering the questions that we had along the way. The team made this seamless, less scary as first time landlords and generally made the process as easy as possible. Arranging all trades on our behalf was a massive help and saved so much time and hassle. Also, they operate a number of app portals for us to track all information, including rental statements which are a great resource. The Street and Payprop apps mean at all times we have information in real time. As we both work full time I would say that Taylor & Co have taken the burden out of the whole process. Harriet Eccles and Kate Carr have been a great team and a joy to work with.
Special thanks to Harriet Eccles:
Harriet took a lot of time to talk us through the whole rental process, how to set up with Rent Smart Wales, the different options available and arrange for all legal aspects of the rentals to be completed. Kate then took over the more day to day and has been equally as helpful, always responding to any calls and emails. A great team that will be our agent for all rentals moving forward. Kat Jones (landlord)Thank you for your 5* review and we're pleased to hear that we have made this as easy and stress free as possible for you.Kate Taylor - Taylor & Co
Nice people and service generally good but you have to chase things up e.g. still haven’t received a statement, had to redo rent smart Wales invite. Also, initial questionnaire sent via email in a format that couldn’t be filled in or even highlighted. Julia Weatherburn and Nigel Gibson (landlord)Thanks for your review, we're sorry to hear that you had issues setting up your account with us. Due to the legislation that we are required to adhere to, it is understandable that the Rent Smart Wales landlord registration and the property information questionnaire can feel quite a cumbersome process but we're glad that this has now been sorted out. We have activated your electronic statements on our client portal so you should be receiving your landlord copy now but if not, let us know and we'd be more than happy to forward a copy to you.Kate Taylor - Taylor & Co
Great communication.
Friendly and efficient.
Always available.
Great value for money.
Staff are very friendly.
Professional service.
Special thanks to Harriett Eccles :
Harriett is always friendly and welcoming. Answers my queries in a professional manner and always makes herself available. Irene McGuinness (landlord)Thank you for your review, it's always a pleasure to help you.Kate Taylor - Taylor & Co
very helpful in any situation,finding and engaging with contractors
very helpful with asking for a sensible rent on various properties
Special thanks to kate carr:
when asked to find contractors at short notice works have been done with a minimum delay and inconvenience to either myself or tenants william j hartland (landlord)Thank you for your review and we're pleased to be available to help you.Kate Taylor - Taylor & Co
All staff at Taylor and Co are very polite and friendly. Always greeted with a smile in the office.
Taylor and Co explained the process of renting in detail and gave all information and costs needed. The found trustworthy, reliable tenants for my property.
Taylor and Co have continued to look after my property with their checks. Any problems or work needing, they contact me asap and also find the contractors if needed.
I receive great communication from Taylor and Co and would highly recommend their services.
Special thanks to Harriet & Kate Eccles & Carr:
Both Harriet & Kate are always so friendly. They provide excellent customer care, liaising with me, contractors and keeping me updated.
Katie Felix (landlord)Thank you for leaving us a review. We're delighted that you've chosen Taylor & Co and we're pleased to have been of service.Kate Taylor - Taylor & Co
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