We hope that we can take a few minutes of your time and ask if you could complete an ESTAS customer satisfaction review of the service that you received from us. The ESTAS are an independent estate agency review site and as a member, we are committed to delivering the best service we can.
Visit websiteFrom our first meeting through to completion, Kate and her whole team provided an excellent service, being professional, knowledgeable, supportive and empathetic. We would highly recommend Taylor & Co to anyone wishing to sell their home. Simon and Lynne Wragg (seller)Thank you for your recommendation and review. We hope that you are settling into your new home.Kate Taylor - Taylor & Co
There were multiple issues which arose during the purchase process. Taylor & Co communicated regularly and chased as necessary, and beyond. We believe the Sale would have collapsed had it not been for the tenacity of Taylor & Co.
Special thanks to Rachael/Kim Williams/Holbrook:
Kim - Senior Negotiator was fabulous.
Rachael - Sales Progression was fabulous.
We are very grateful to them for their professionalism, support, advice and follow-up. Their team work was exemplary - thank you. Mrs Angela L McDowall (buyer)Thanks for your 5* review and the team were very pleased to have been of assistance.Kate Taylor - Taylor & Co
All members of the team at Taylor’s were professional, helpful and efficient.
They completed all tasks required without ever needing to be reminded or chased.
As we were selling my Mum’s vacant home they took care to ensure that it was always secure.
Special thanks to Kim Doran:
Kim was always helpful an and informative. Very professional in every way Jane Bourne (seller)Thank you for entrusting us with the sale of your Mum's home and we're glad to have been of service to you.Kate Taylor - Taylor & Co
It was a pleasure doing business with Kate and her team. They were professional, helpful, friendly and always went the extra mile to ensure that we were as fully informed of progress / set-backs as we could be.
We've dealt with several Estate Agents over the years, and Taylor & Co were, by quite a margin the best we've ever dealt with.
If I had to sell the house today, I would unhesitatingly place it with Taylor & Co.
Kevin Richards (buyer)Thank you for your review and we hope that you are enjoying the views from your new home!Kate Taylor - Taylor & Co
Very responsive and professional team. Worked closely with me as the landlord to resolve issues and get the house ready for rental and made sure the house was also completely in good order for the tenant. Nick Buxton (landlord)Thanks for your review and we look forward to being of service in the future.Kate Taylor - Taylor & Co
As first time landlords, we have purchased three properties that require full agent letting services for. As a first time, we needed an agent who could both talk us through the options, advise and explain certain aspects of the process, assist with sourcing trades for relevant certifications required (gas and electric), market the property, arrange multiple viewings, provide personal statements and financial information to allow us to short list potential tenants and basically help us with the whole process, while answering the questions that we had along the way. The team made this seamless, less scary as first time landlords and generally made the process as easy as possible. Arranging all trades on our behalf was a massive help and saved so much time and hassle. Also, they operate a number of app portals for us to track all information, including rental statements which are a great resource. The Street and Payprop apps mean at all times we have information in real time. As we both work full time I would say that Taylor & Co have taken the burden out of the whole process. Harriet Eccles and Kate Carr have been a great team and a joy to work with.
Special thanks to Harriet Eccles:
Harriet took a lot of time to talk us through the whole rental process, how to set up with Rent Smart Wales, the different options available and arrange for all legal aspects of the rentals to be completed. Kate then took over the more day to day and has been equally as helpful, always responding to any calls and emails. A great team that will be our agent for all rentals moving forward. Kat Jones (landlord)Thank you for your 5* review and we're pleased to hear that we have made this as easy and stress free as possible for you.Kate Taylor - Taylor & Co
ESTAS is a customer review and awards platform exclusively for property professionals. We put the spotlight on agents, conveyancers and mortgage brokers who deliver exceptional customer service. So if you are using an ESTAS member you'll have peace of mind and the service you deserve.
