We hope that we can take a few minutes of your time and ask if you could complete an ESTAS customer satisfaction review of the service that you received from us. The ESTAS are an independent estate agency review site and as a member, we are committed to delivering the best service we can.
Visit websiteI was kept well up to date with every single step of the process. I had extremely fast replies via email which helped me understand where I was in the process.
Special thanks to Kim Doran :
Kim and Rachael were extremely helpful and provided me with support throughout the entire process from the very start to the very finish. Very pleased with the service that they provided. Cerys louise Boucher (buyer)Thank you for your review, we hope that you've settled into your new home.Kate Taylor - Taylor & Co
I work with vulnerable people facing homelessness and Taylor & Co are my first go-to agency if I need properties in the Abergavenny area. They are always very professional, honest and they work hard to accommodate my clients if at all possible. Under the current housing crisis it is lovely to know there is one agency that will listen to our needs without judgement and always go above and beyond to try to find an outcome that suits their Landlords and the client. They have helped to place clients that arrived under the Homes For Ukraine scheme, and people facing homelessness and in temporary accommodation. Many working people also have to receive Housing Benefits these days and some agencies will not even consider this,but I find the rental team run by Harriet at Taylor & Co are always fair in their approach. It really is a valuable service that they offer and I am very grateful for it.
Special thanks to Kate Carr:
Both Harriet & Kate are extremely fair, honest and hard working. I just wish more agencies in the area would take some tips from them! Rachel Saunders (tenant)Thank you for taking the trouble to leave such a comprehensive review. We are very grateful for your trust and faith in us and we've been pleased to have been of assistance.Kate Taylor - Taylor & Co
I have always received excellent service from Kate, Harriett and the team at Taylors and have recommended them many times to friends. Anthony Davies (landlord)Thank you for your review and your ongoing support of our business, it is much appreciated.Kate Taylor - Taylor & Co
We have felt so taken care of by Taylor & Co since we first expressed interest in renting a property in Abergavenny. Communication throughout the process was excellent and if one agent was unavailable, another would quickly help us with our queries. We are so grateful for everything Taylor & Co has done to help us settle into our new home.
Special thanks to Kate Carr:
Kate was amazing from our first viewing to signing our contract. The rental experience in Abergavenny is quite competitive, but Kate did everything she could to support us and help us land the perfect home. She was friendly, communicative and down to earth. She gave us lots of advice and helped make what can be a very stressful time, incredibly pleasant. We would highly recommend Kate and Taylor & Co for anyone looking to rent a home. Amy Jachulski (tenant)Thank you for taking the time to leave us a review. We are very pleased to learn that Kate and the team were able to assist with your move and we hope that you settle into your new home soon.Kate Taylor - Taylor & Co
We chose Taylors because they had an excellent reputation. Found good tenants for us very quickly. Very easy to deal with. Professional at all times. Queries always answered promptly.
Special thanks to Kate Carr:
Excellent and clear communication. Very professional and knowledgeable. A pleasure to work with. Martyn Thomas (landlord)Thank you for your review and kind comments about Kate Carr. We're pleased to have been able to help.Kate Taylor - Taylor & Co
Thorough, professional, efficient and friendly.
Special thanks to Kim Holbrook:
Thorough, professional, efficient and friendly.
Willing to go the extra mile to see a job through properly and maintain standards. CLIVE MORGAN (seller)Thank you for your 5* review, we're very please to have been of service.Kate Taylor - Taylor & Co
ESTAS is a customer review and awards platform exclusively for property professionals. We put the spotlight on agents, conveyancers and mortgage brokers who deliver exceptional customer service. So if you are using an ESTAS member you'll have peace of mind and the service you deserve.
